1. Purpose

This refund policy outlines the circumstances under which our sports betting platform will issue a refund to a customer.

2. Eligibility

Only customers who have placed a bet on a sporting event on our platform and have not yet received any winnings are eligible for a refund.

3. Reasons for Refund

Refunds may be issued for the following reasons:

• Accidental bet: If a customer accidentally places a bet on a sporting event, they may request a refund for the amount bet.
• Fraudulent activity: If a customer's account is compromised and fraudulent activity occurs, they may request a refund for any losses incurred.
• Technical error: If a technical error on our part causes a customer to lose money, they may request a refund for the amount lost.
• Canceled event: If a sporting event is canceled, customers may be eligible for a refund, depending on the circumstances.

4. Process for Requesting a Refund

To request a refund, customers must contact our customer support team and provide the following information:

• Their name
• Their account number
• The reason for the refund
• Any supporting documentation

5. Decision

Our customer support team will review the refund request and make a decision within 10 business days. If the request is approved, the refund will be processed within 30 business days.

6. Limitations

We reserve the right to deny any refund request if we believe that the request is fraudulent or otherwise invalid. We also reserve the right to change or modify this refund policy at any time.

7. Contact Information

If you have any questions about our refund policy, please contact our customer support team at [09888223480]

Additional Notes

• Refunds will only be issued for bets that have not yet been settled.
• Refunds will not be issued for bets that have already been won or lost.
• Refunds may be subject to a processing fee.

We hope this clarifies our refund policy. If you have any further questions, please do not hesitate to contact us.


*****Note - Rule for "Double Chance" Bets

At our betting platform, the "Double Chance" rule is uniquely designed to ensure fair and transparent outcomes. Unlike traditional systems where bets on both teams win in the event of a draw, we take an evidence-based approach to determine the team with the higher likelihood of success.

In matches that end in a draw and fall under "Double Chance" categories such as Home/Draw, Home/Away, or Away/Draw, we will evaluate the game's dynamics, including performance statistics, to select the team that demonstrated greater potential to win.

For instance:

If the option chosen is Home or Draw and the match ends in a draw, we will consider which team showed superior performance to determine the winning outcome.

This rule applies exclusively to games with a draw result in "Double Chance" bets, ensuring an equitable betting experience tailored to the specifics of the game.